4. What are my obligations?
You must:
(a) Download the GoPayz App from either Google Play Store, Apple App Store, or the Huawei’s AppGallery only and not from any other unauthorised sources (Clause 12.1(b));
(b) Ensure your mobile device is compatible with the GoPayz Service at all times (Clause 12.1(c));
(c) Ensure that you do not use the GoPayz App on any illegally modified devices or any device that has been altered (Clause 12.1.(d));
(d) Be fully responsible for the integrity of all information and data transmitted or obtained through the use of the GoPayz Service (Clause 12.1(e));
(e) Ensure that all transactions via the GoPayz Account or Card are made by you (Clause 12.1 (f));
(f) Take all reasonable care and precaution to prevent lost or theft of the physical Card and notify us if your physical Card is lost or stolen (Clause 5.2(h));
(g) Ensure that any overseas transaction performed via the GoPayz Service do not violate the laws existing in the country where the transaction took place and comply with all applicable laws (Clauses 9.1(b) and (c));
(h) Ensure the safety of the Card and the confidentiality of the PIN (Clause 12.1(i));
(i) Only receive fund through your GoPayz Account from legitimate sources or activities (Clause 12.1(k));
(j) Promptly update your particulars via the GoPayz App/Web or notify us in writing if there is any change to your particulars (Clause 12.1(m));
(k) Notify us of any errors or discrepancies you discover in your GoPayz Account within 14 days from the date you performed the transaction via your GoPayz Account (Clause 15.2); and
(l) Provide us with the correct details of your bank account and any other information as we may require to affect the refund of any Wallet Account Balance (after deducting any Refund Handling Fee and other amounts owing to us) upon termination of your GoPayz Account. The amount will be refunded within fourteen (14) Business Days of our receipt of the required information. All bank charges imposed by your bank will be borne by you (Clause 17.5(c)) and 17.6(a)).
You must not:
(a) Allow or authorise any third party to use your GoPayz Account or Card or for purposes which are not permitted (Clause 12.1(g));
(b) Transfer, sell, distribute or reproduce your Card and must take all precautions to prevent the lost, theft or misuse of the Card (Clause 12.1(h));
(c) Attempt to use the GoPayz Account or any offers made under the GoPayz Account for any purpose other than as intended or offered by us (Clause 12.1(j));
(d) Attempt to defraud, infect or spam the GoPayz system, manipulate the GoPayz Service or attempt to obtain any unlawful or fraudulent gains under the GoPayz Service (Clause 12.1(l)); and
(e) Use the GoPayz Service for any unlawful activities prohibited by laws (Clause 12.1(n)).
* The clauses referred to above can be found in the GoPayz Service Agreement
