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Our Last Day of Service is 31 March 2025

 

Please be informed that we will be closing the chapter on our services, and the last day for you to access and utilise GoPayz services is 11.59pm, 31 March 2025.​

 

We want to express our gratitude to you, our valued customers, for the trust you've given us.

 

Please complete all transactions, withdraw all the balance from your e-wallet account and request for closure of your e-wallet account as soon as possible.

Below are our services that will be available to you until 11.59pm, 31 March 2025

 

After 31 March 2025, these services will no longer be accessible:

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Financial Services
Islamic Services
Lifestyle & Other Services
Rewards
Chubb Personal Accident Insurance

Chubb Personal Accident Insurance

a

Chubb Motor Insurance

Chubb Motor Insurance

test

GoLife 10 Life Insurance

GoLife 10
Life Insurance

test

GoLife Plus Life Insurance

GoLife Plus Life Insurance

test

GoTakaful

GoTakaful

atest

FSMOne

FSMOne
Wealth & Investment

test

Remittance

Remittance

test

Online Currency Exchange

Online Currency Exchange

test

Zakat

Zakat

a

Wakaf

Wakaf

test

Derma

Derma

test

Bill Payments & Top Ups (Utility, Councils, Phone & Internet)

Bill Payments & Top Ups (Utility, Councils, Phone & Internet)

a

Entertainment Credits

Entertainment Credits

test

Transport

Transport

test

Charity

Charity

atest

E-Wallet & Prepaid Card

 E-Wallet & Prepaid Card

asd

GoPointz Redemption

GoPointz Redemption

a

Deals & Vouchers

Deals & Vouchers

test

 

Note: Please refer below for step-by-step instructions to perform the necessary actions within your account.

Close Account & Request Refund for E-Wallet Balance

 

You may request for an account closure and refund the remaining balance in your e-wallet to your bank account. This process will also cancel any of your existing prepaid cards.

 

You may select any of the methods below based on your preference:

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Step 1
Step 1

Open the GoPayz app and tap on the side menu.

Step 2
Step 2

Click the “Other Services” section, and select “Wallet Closure Request”. 

Step 3
Step 3

Complete the form in the app with your personal bank details.

Step 4
Step 4

Upload a copy of your NRIC/Passport for identification, and include a bank statement or the first page of your passbook to support the balance refund request. Then, click “Submit”. 

Step 1
Step 1

Open the GoPayz app and tap on the side menu.

Step 2
Step 2

Click the “Other Services” section and download the Service Request Form.

Alternatively, you can download the form from our website by accessing the following link: https://www.gopayz.com.my/content/dam/gopayz/en/support/faq/gopayz_service_request_form_v1.3.pdf.

Step 3
Step 3

Next, complete the PDF form with your personal and bank details.

Step 4
Step 4

Provide a copy of your NRIC/Passport for identification, and include a bank statement or the first  page of your passbook to support the balance refund process.

Then, email the completed form to customercare@gopayz.com.my.

 

Note:

  1. For Basic Wallet customers, please ensure that your wallet profile details match with your NRIC/Passport and bank account information, otherwise your request will not be processed.

  2. Once your submission is successfully received, we will review your information and supporting documents. Following that, we will proceed with the account closure and refund any remaining balance in your GoPayz account (after deducting any amounts owed) to your bank account with a licensed bank in Malaysia.

    Provided everything is in order , we will process the refund to your account within seven (7) business days.

  3. We will notify you via email once your GoPayz account has been closed. 

Download GoPayz Statement


The last day to download your GoPayz statement is 31 March 2025. There are two (2) methods for you to download your GoPayz statement: 

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Step 1
Step 1

Open the GoPayz app and tap on the “Transaction” tab in the footer menu.

Step 2
Step 2

Then tap “Download Statement”.

Step 3
Step 3

Select the statement month that you wish to download for record-keeping purposes. 

 

Important Note: Statements downloaded via the app are free-of-charge. You can only download statements for the past 6 months via the app. ​ 

Step 1

You may send us a request via email at customercare@gopayz.com.my. 

 

Important Note: There will be an RM5.00 Statement Request Fee per statement per month charged to your wallet account. If your wallet account has insufficient funds, the statement will not be sent to you. You can only download statements for the past 12 months via email. ​ 

Account Closure After 31 March 2025

 

Please be informed that GoPayz will proceed to close the customers’ accounts after 31 March, for those customers who have not taken any action to close their accounts by 31 March 2025. The affected customers will be notified that their account has been closed.  

 

If you are an affected customer with available balance in your wallet,  please lodge an appeal with the Registrar of Unclaimed Moneys to claim your money from 5 January 2026 onwards.

Enquiries and Support

 

Thank you for being part of our journey. 
 

If you have any further enquiries or need support, please reach out to our GoPayz Customer Care:

Call

Phone: +6018-388 3388

Email

Email: customercare@gopayz.com.my

Frequently Asked Questions

Get your questions answered here.​

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