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Frequently Asked Questions

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"/content/gopayz/en/support/faqs/gopayz-service-cessation/how-do-i-request-the-e-wallet-account-closure-.html" }, { "title": "Are there any fees or conditions for balance withdrawal?", "value": "are-there-any-fees-or-conditions-for-balance-withdrawal-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/are-there-any-fees-or-conditions-for-balance-withdrawal-.html" }, { "title": "What happens if there is an information mismatch during the withdrawal request, or if I fail to update my details?", "value": "what-happens-if-there-is-an-information-mismatch-during-the-with", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-happens-if-there-is-an-information-mismatch-during-the-with.html" }, { "title": "When will I get my e-wallet balance upon completing the balance withdrawal request?", "value": "when-will-i-get-my-balance-upon-completing-the-balance-withdrawa", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/when-will-i-get-my-balance-upon-completing-the-balance-withdrawa.html" }, { "title": "Can I transfer my e-wallet balance to another e-wallet instead of a bank account?", "value": "can-i-transfer-my-balance-to-another-wallet-instead-of-a-bank-ac", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/can-i-transfer-my-balance-to-another-wallet-instead-of-a-bank-ac.html" }, { "title": "What happens if I have unclaimed balance in my e-wallet after the service closure on 31 March 2025?", "value": "what-happens-if-i-have-unclaimed-balance-in-my-e-wallet-after-th", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-happens-if-i-have-unclaimed-balance-in-my-e-wallet-after-th.html" }, { "title": "How can I obtain a statement before I close my e-wallet account?", "value": "how-can-i-obtain-a-statement-before-i-close-my-e-wallet-account-", "url": 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